Shipping policy

Shipping Policy

Thank you for shopping with us! Below are the terms and conditions that constitute our Shipping Policy.

Shipping Destinations

Australia Only: We currently only sell and ship to addresses within Australia.

We do not offer international shipping to other countries at this time. 

1. Shipping Rates & Delivery Estimates

Shipping is calculated by order weight at checkout.

For remote areas or exceptionally large orders, we may contact you after your order is placed to confirm any additional shipping charge. Extra charges will only be collected with your agreement.

2. Processing & Dispatch

Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).

Dispatch Location: Orders are shipped from our warehouse at Outbox 3PL, Unit 3A/ 9 Birmingham Avenue, Villawood NSW 2163, Australia.

3. Our Carriers

To provide the most reliable service, we partner with leading Australian couriers, including:

  • Australia Post
  • Sendle / PFL Logistics
  • CouriersPlease

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

4. In-store Pickup

An email will be sent when your order is ready for pickup. Orders placed before 5 PM are generally prepared and ready for collection the next day (excluding holidays). Once you receive the pickup confirmation email, you can collect your order from our warehouse
Pickup Hours: Monday to Friday, 9:30 am – 5:00 pm (excluding public holidays)

Pickup Location: Outbox 3PL, Unit 3A/ 9 Birmingham Avenue, Villawood NSW 2163, Australia

5. Damages & Missing Packages

If you received your order damaged, or if the tracking shows "Delivered" but you haven't received it, please contact our support team immediately at support@directhotelsupplies.com.au. Please save all packaging materials and damaged goods before filing a claim.